Shipping & Handling

Shipping costs:
Rainbow Bondage offers free standard delivery when you purchase a product over EUR 250,- (Austria, EU Orders/ Switzerland) or EUR 500,- (International Orders). 

- Orders from Austria: EUR 4,90 (max. weight: 2kg)
- EU Orders /Switzerland: EUR 14,90 (max. weight: 2kg)
- International Orders: EUR 25,00 (max. weight: 2kg)

Please note: For deliveries to non-EU countries, any customs duties and taxes of the recipient country are to be borne by the recipient himself.

Delivery Information: 
You should receive your order swiftly and in a secure way. The exact delivery date depends on the date your order was placed and on the correct address being given.

If you order a customised product, the delivery date varies depending on the amount of work and the current order situation. Rainbow Bondage will tell you the date when your product will be ready and will ship immediately after completion.

Delivery time of the goods by post:
- Orders from Austria: within 3 working days after receipt of your order/ after completion of your customised product.
- EU Orders: within 4-6 working days after receipt of your orders.
- International orders: within 8-14 working days after receipt of your orders.

Please note that the stated delivery time is an estimation.  
Rainbow Bondage has no control over orders that may be held at customs. All goods travel at the risk of the buyer. The sender cannot be held responsible for any damage or losses.

Processing time for web shop orders:
Our web shop is available 24/7, but orders can only be sent on business days. Orders placed on weekends, will be sent on the first following business day. Orders placed after 10 am (CET) during working days, will be sent on the following working day. Orders placed on Christmas and public holidays will take slightly longer due to the closure of the Rainbow Bondage warehouse. Orders placed during Austrian national holidays and between 24th December and 5th January  will also take longer since postal services are limited.

You can track your parcel via or the parcel company delivering your order. Detailed information can be found on your order-confirmation.